Privacy policy

This policy describes how Lægeringen ApS, CVR (Danish business registration number) 44391570, uses your information. You can always contact us about the use of your information.

What is Lægeringen?

Lægeringen is an operational support service for GP clinics, helping each clinic with operations, administration and innovation. Lægeringen ApS, CVR 44391570, is the data controller for your treatment. As a patient, your information is normally only used by healthcare professionals at the clinic you are registered with. In some cases, healthcare professionals at other clinics in the collaboration may be involved in your treatment and use your information to the extent necessary.

What information do we collect?

We collect the information about you that is necessary to plan and carry out your treatment and other general medical services, such as certificates. We also collect information required to meet our medical and legal obligations as GPs.

We collect a range of general information (basic personal details), including your name, sex, date of birth, CPR number (the Danish civil registration number), education, family relationships and occupation, as well as your contact details (address, email, phone).

We also collect particularly sensitive information, especially your health information, in the form of your medical record, test results, scan images and similar material. Where necessary for your treatment or the completion of certificates, we also collect information about sexual matters, ethnicity, religion and trade union membership.

Where do we get your information from?

In most cases, we collect information directly from you, when you give it to your healthcare professional or enter it into our systems. You are not obliged to give us your information, but lack of access to it may mean that we cannot carry out your treatment. In some cases, we obtain information from other healthcare organisations that have previously treated you, by searching databases or contacting them directly.

What do we use your information for?

We use your information for the following purposes:

• Your treatment, including examination, taking samples, diagnosis and prevention.
• Visits to us and remote appointments (video, chat, email, etc.)
• Newsletters, including notifications about the opportunity to register with the clinic
• Completing medical reports and other certificates, for example for insurance
• Prescribing medicines and aids, including writing prescriptions
• Coordinating your treatment with other healthcare organisations
• Quality assurance, continuing education and improving our processes and tools
• Reporting quality data to authorities in connection with patient safety and research
• Billing public authorities, you or other payers, including administration of ydernummer (the clinic’s provider number in the public system)
• Administration of user accounts and IT security in our systems
• Legal disputes and obligations, including data protection legislation and the Danish Health Act
• Handling your enquiries about our use of your information

How do we store your information?

We keep your information for as long as it is necessary for the purposes described above. To comply with Danish rules, this requires us to keep your medical record for at least 10 years after the most recent entry, unless the record is transferred to another GP or a Danish authority (the Danish Executive Order on Patient Records, sections 35–45). In some cases, we may need to keep your information for longer, for example in a complaint or compensation case. In that case, your information will be kept until activities relating to that purpose have ended.

We protect the personal information we hold against loss, alteration or unauthorised access using both technical and organisational measures. Our staff are bound by confidentiality and follow our internal procedures and rules for access to and use of data.

Website statistics

If you give samtykke (consent) to statistics, we use Google Analytics for website statistics. The tool processes your IP address and information about the pages you visit. Processing takes place only on the basis of your samtykke under Article 6(1)(a) of the General Data Protection Regulation.

You can read more about this processing and change your choice in our Cookie policy.

Ad measurement

If you give samtykke to marketing, we use Google Tag Manager to measure our ads with Google and OpenAI. Google and OpenAI process your IP address, information about which ad you came from and what you did on the website afterwards, and they can link this to your account with them. OpenAI may process the information outside the EU. Processing takes place only on the basis of your samtykke under Article 6(1)(a) of the General Data Protection Regulation.

You can change your choice in our Cookie policy.

Your rights and complaints to Datatilsynet

You have a number of rights over the information we hold about you. You exercise them by contacting us — our contact details are at the bottom of the page. We normally respond within one month.

Our data protection officer is Erik Poulsen. You can contact him at ep@laegeringen.dk.

• Access. You can find out what information we process about you and get a copy of it, including your medical record.
• Rectification. If information is incorrect, you can ask us to correct it. In a medical record, we do not make corrections by deleting the original: we add the correct information so that the course of events can still be read afterwards.
• Erasure. You can ask us to delete information about you. We can rarely delete your medical record because we are required to keep it for at least 10 years (the Danish Executive Order on Patient Records).
• Restriction. In certain cases, you can ask us to stop using a piece of information while we check whether it is correct.
• Objection. You can object to our processing of particular information about you and to receiving newsletters from us.
• Data portability. If you have given us information on the basis of your samtykke, you can receive it in a common file format. This right does not apply to your medical record, which we process on a different basis.

If you have given samtykke — for example to website statistics — you can always withdraw it. It must be as easy to say no again as to say yes, and withdrawing samtykke does not change what we lawfully did while it applied. You can change your cookie choice using the button in the cookie policy.

If you are dissatisfied with how we process your information, we would like to hear from you first — we can often resolve it straight away. You always have the right to complain to Datatilsynet (the Danish Data Protection Agency), which supervises the processing of personal data. You can find guidance on complaints and contact details at datatilsynet.dk.